Refund policy

Last Updated: October 10, 2026

At Norvexion, we want our customers to have a clear and reliable shopping experience. If you are not satisfied with your purchase, you may request a return within 30 calendar days of receiving your order, subject to the conditions outlined in this policy.

Return Window

Customers may request a return within 30 calendar days from the date the order is delivered.

Return requests must be submitted within this 30-day period. We recommend contacting our customer service team before sending any product back.

Return Eligibility

To qualify for a return, products should be:

Unused and in their original condition.
Returned with their original packaging, where applicable.
Complete with all included accessories, parts, and documentation.
Free from damage caused by improper use, handling, or modification.

Products that have been damaged through misuse or returned outside the eligible return period may not qualify for a standard return, subject to applicable law.

How to Request a Return

To start a return, please email info@norvexion.us with the following information:

Your order number.
The product you wish to return.
The reason for the return.
Photos of the product, if it arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions, including the appropriate return method and destination.

Please do not send a product to our business address unless our customer service team confirms that it is the correct return destination.

Return Shipping Costs

For returns due to a change of mind or other reasons not caused by Norvexion, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect due to an error on our part, Norvexion will provide appropriate return instructions and cover the applicable return shipping costs.

We do not charge a restocking fee for eligible returns.

Refund Process

After we receive the returned product, we will inspect it to confirm that it meets the applicable return conditions.

Once the return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds will normally be processed within 14 business days after the returned product has been received and the return has been approved.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@norvexion.us as soon as possible.

Please provide your order number and relevant photos or details so we can assess the issue and determine an appropriate resolution, which may include a replacement, return, or refund.

Exchanges

If you would like to exchange a product, please contact info@norvexion.us within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, our customer service team will discuss an appropriate alternative.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the standard return procedure may apply.

Return Policy and Google Merchant Center

Norvexion aims to keep the return and refund information on our website accurate and consistent with the return policy configured in Google Merchant Center.

Our standard return policy provides a 30-calendar-day return window from delivery. Eligible returns are handled by mail. Return shipping costs depend on the reason for the return, as described in this policy.

The return period, accepted product condition, return method, return shipping fees, and refund process displayed in Google Merchant Center must match the information published on our website.